CloudPX is a fully integrated personal medical management system that works in conjunction with CloudMD, a practice management system used by doctors. CloudPX allows users to schedule online consultations with doctors and to receive doctor's orders (prescriptions, medical certificates etc.) directly into their CloudPX account.

Using CloudPx is free. However, some Doctors may charge for their services, which includes a minimal service fee.

Signing up is quick and easy. Simply fill out our sign-up form and ensure that you put in a working email and mobile number to receive your confirmation code and important notifications.

On your CloudPx app login page, click Forgot Password/Username, and fill out the form. After clicking the submit button, an email will be sent. Make sure to check your Spam folder as well.

From your CloudPx account, go to Find tab, and set the available filters according to your preference, and click the search button.

Click the Book button of your desired doctor and fill out the form. Click and read the Informed Consent form, and click submit to send an appointment request to your doctor.

From your CloudPx account, go to Find tab, and set the All filter to Free/Paid, and click the search button.

During the booking process, you can select your preferred date and time. But it is up to the doctor to set the final appointment date and time upon approval.

Yes, you can still request an appointment.

Yes, you can still edit an appointment given that the appointment request is still in Pending status or is still not approved by the doctor.

You will receive a notification through SMS, Email, and in CloudPx > My Appointments if a doctor approves your appointment request.

You will be notified through SMS, Email, and in CloudPx> My Appointments if a doctor declines your appointment request.

Once you have at least 1 approved/past appointment with the doctor, you can send and receive messages from the doctor. Access the Message tab in your CloudPx account, and click on the desired doctor.

You can only create 1 pending appointment requests, per appointment type and per doctor, per day. Once your appointment is approved, you can already create another pending appointment request within the same day, and the same doctor and type.

Once you answered the call of the doctor, you can already start the video/audio call. You can also use the chat icon and send a chat while inside the virtual clinic. Even before the e-consultation, you can also send your doctor a message after you book an appointment.

The e-consultation session starts once both you and the doctor are in the Virtual Clinic.

The doctor will call you once he/she is ready to start. You will also receive a notification if the doctor is already in the virtual clinic.

Once you click the Answer button, your doctor will be notified that you are ready for the e-consultation. You can also send a message to your doctor if you are ready or not yet.

You can click on the Customize and Control Google Chrome button on the upper right corner of your browser and adjust the Zoom setting until you find your preferred widget arrangement

1. Video - You would need to allow camera access on your device to enable video chat with the doctor.
2. Audio - You would need to allow microphone access to enable audio chat.
3. Chat - The chat option is and will always be available, but you have the option to hide the chat window by clicking on the chat icon beside the phone icon. Inside the chat window, you can also send and upload files to your doctor. Also, please make sure that you have disabled your adblocker in your browser to enable video and audio options.

After the end of the session, you will no longer have access to the video, audio and chat logs made during the e-consultion session.

The doctor will end the session after checkout, and the Virtual Clinic will close. You can just leave the Virtual Clinic.

Your doctor's orders are automatically forwarded to your account. You can view and download them after you settle your bill (if paid consultation). If the doctor did not charge you for his/her services, the doctor's orders can be viewed immediately. Go to the specific appointment under Appointment History on your CloudPx Dashboard and go to the Doctor's Order section.

This means that you haven't settled your bill yet. Once payment is made, your doctor's orders will be automatically unlocked and you can then view/download them.

CloudPx can be accessed through any desktop, laptop and mobile devices that can run Google Chrome for Android and Windows and Safari browsers for IOS and OSX, with speaker, microphone and webcam and with a minimum resolution minimum of 1024 for laptops and 320px by 568 for android phones and tablets. You also just need a stable internet connection.

We recommend a stable 3mbps for download speed and 3mbps for upload speed.

It's very likely that your internet connection's download and/or upload speed is fluctuating or has been disconnected. You can try switching the video feed off and turning it back on to see if this helps. If this doesn't help, you can keep audio on while the video feed is switched off. If the audio is choppy, you can continue the session with the chat feature, which does not require high bandwidth. We recommend a stable 3mbps for download speed and 3mbps for upload speed respectively.

It's very likely that your internet connection's download and/or upload speed is fluctuating or has been disconnected. You can try switching the video feed off and turning it back on to see if this helps. If this doesn't help, you can keep audio on while the video feed is switched off. If the audio is choppy, you can continue the session with the chat feature, which does not require high bandwidth. We recommend a stable 3mbps for download speed and 3mbps for upload speed respectively.

The doctor has the option to charge and request payment from the patient either before he/she starts the e-consultation session or before he/she ends it.

You will receive a bill notification via sms, email and on your account. On your appointment, click the Pay Bill button. Select from the payment methods, upload your proof of payment/LOA (for HMO) and submit.

Yes, we leave it to the doctor whether to charge or not. However, we encourage doctors to adhere to their previously set Consultation Fee status in CloudPx.

Yes, the doctor may decide to waive your fee even if they indicated prior that they were charging for consultations.

The Php50.00 additional fee is to cover the payment fees if payment was made using the Paymaya payment platform. If E-consultation is free, you will not have to pay anything at all.

We understand that data security, privacy and ownership are some of your top concerns. We employ security and technical safeguards that we have patterned according to HIPAA's strict security protocols and these are above and beyond what is required by local data privacy laws (Data Privacy Act of 2012). To know more, please see our Terms of Service and Privacy Policy pages.

We understand that data security, privacy and ownership are some of your top concerns. We employ security and technical safeguards that we have patterned according to HIPAA's strict security protocols and these are above and beyond what is required by local data privacy laws (Data Privacy Act of 2012). To know more, please see our Terms of Service and Privacy Policy pages.

We only store data and give users the tools to document gathered data through the CloudPx platform. The user solely owns all of the data that is inputted in CloudPx. We are not allowed to see, access or use your data in any way. To know more, please see our Terms of Service and Privacy Policy pages.

This is to give your full, informed consent to go ahead with the e-consultation session. This is required before you can proceed to booking your Appointment Request.

These 3rd party messaging applications were not built for handling medical data and information. These are owned by 3rd party companies and they cannot assure data privacy and security. On the other hand, CloudPx employs security and technical safeguards that were patterned according to HIPAA's strict security protocols and these are above and beyond what is required by local data privacy laws (Data Privacy Act of 2012). Also, CloudPx allows for fast, efficient and secure sharing and documentation of data from patient to doctor and vice versa.

In this case, a relative/guardian may create their acount for them. It is very important to make sure that the account registered is under the name of the actual patient, not the relative/guardian. Soon, we will be rolling out an update that allows a Main CloudPx account to add and store multiple CloudPx sub-accounts. This makes it very convenient for the main account holder to request E-consult appointments and review medical information in behalf of family members who needs assistance. Before the update becomes available, it is strongly encouraged that users adhere to the guidelines recommended above.

For any issues encountered, please contact us on our FB page: CloudPx, or send us an email at cloudpx@cloudmd.com.ph. Kindly put "Reporting Issue" as subject, and our support representative will be in touch as soon as possible.

Yes, CloudPx mobile app is free to download in Play Store and Apple Store, and is only available within Philippines.

Please don't forget to update your CloudPx app!